Building Design Support and Training


Every ADAPT product is fully supported by our renowned Gold Warranty Support program for one year. Under this service program, each client receives unlimited telephone and e-mail support, plus free program updates. For those clients (a) seeking access to our extensive concrete design knowledge, (b) interested in attending our online practical training sessions, or (c) requiring priority handling of their requests, we offer an upgrade to our Platinum Support program. After the first year of support, clients can enroll in either of these annual support programs. In addition, we also offer an Extended Maintenance package that allows our clients to subscribe to all future software updates and upgrades at a fixed annual rate. Enrollment in any of ADAPT's support or maintenance programs also entitles you to receive discounts on new products, training, seminars and publications.

Description of Support Services Gold Platinum Extended
Maintenance
Operational Software Support      
E-Mail Unlimited Unlimited - -
Phone Unlimited Unlimited - -
Fax Unlimited Unlimited - -
Response Time 24 hours 4 hours1 - -
Expert Engineering Support2 No Yes3 - -
Software Training      
Access to online resources Free Free - -
Online training sessions 2 sessions Unlimited - -
Software Maintenance      
Software Updates4 Free Free Free
Software Upgrades - - - - Free
  1. Same day response provided for inquiries received before 1pm PDT.
  2. Expert Engineering Support covers project modeling, selection of design system, interpretation of results, and more.
  3. Included hours of expert engineering support varies from product to product.
  4. Access to downloadable versions of software updates included. Charge for CD shipment applies.

ADDITIONAL SUPPORT AND IMPLEMENTATION SERVICES


ADAPT-Fast Track - is a program specifically designed to ensure our clients meet their tight project delivery timelines. The Fast Track program is typically structured around a specific design project and includes intensive ADAPT software training, expert engineering support, and a peer review of the completed project.

ADAPT-PT Training - is a specialized training program for companies looking to gain design expertise in post-tensioning. These programs are ideally suited for companies new to PT design as well as those wanting to advance their staff’s design skill levels. Training sessions are customized to your needs and can cover design theory, practical design examples, construction practice, and use of ADAPT software.

Contact ADAPT Support Team

ADAPT's Client Support Services Team is here to provide you with competent and prompt software and specialty engineering support. All calls or emails are assigned to the next available Client Services Representative. Clients with Platinum support programs receive priority handling.
See Technical Support Programs section above for a description of services you qualify for.


ADAPT offers customized software training for all of its building design software products.

Click here for a schedule of fees





 
  



 Contact Support Team

If you are under a current support program, use the contact information below to receive immediate support.

Phone: +1 (650) 306-2400
Fax: +1 (650) 306-2401
Email: support@adaptsoft.com